Logistics Operations Specialist
4 days ago
The Logistics Coordinator II is a key role within Kenco Logistics Services, LLC, responsible for coordinating daily load planning, routing, and deliveries using warehouse and transportation management systems. This position involves handling customer load reporting and requests, as well as prepping and processing orders for shipment.
Main Responsibilities
- Coordinate daily load planning, routing, and deliveries using warehouse and transportation management systems with external partners and operations.
- Create processes that aid in the coordination of all inbound and outbound orders to/from the facility.
- Serve as the key Customer Service Representative and act as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
- Handle escalated customer service questions/needs via telephone and email with consistent professionalism.
- May be required to track inventory, process units, and prepare for shipment and delivery.
- Assure that all special customer requirements are actioned; enter proper information into the workflow schedule.
- Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition.
- Maintain open communication with customer operations and sales forces regarding scheduled inbound/outbound deliveries.
- Act as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration.
- Arrange outsourced carriers as needed.
- Assist Office Supervisor and provide backup as necessary.
Requirements
- High School Diploma or equivalent.
- Minimum of 1 year's experience in warehousing or DOT-related environment required.
- Minimum 6 months' experience as a logistics coordinator or related role required.
- Perform general administrative duties including but not limited to data entry, filing, and telephone/email correspondence.
- Strong written and verbal communication skills required.
- Ability to multi-task and maintain a high level of accuracy and professionalism.
Compensation
This role offers a competitive salary of approximately $55,000 - $65,000 per year, depending on experience and location.
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