AOG Operations Coordinator

1 week ago


Doral Florida, United States Expeditors Full time
Job Description

As a key member of the AOG Department, the successful candidate will be responsible for ensuring the timely and accurate movement of freight and information, while providing exceptional customer service. This role will support the AOG supervisor and manager in team supervision, accounting, and other responsibilities.

Key Responsibilities
  • Supervise agents or shifts assigned to ensure smooth and timely freight process flow, focusing on time-critical cargo shipments.
  • Ensure accurate and timely data entry into our operational system, processing AWBs and BLs.
  • Track and trace export and import files and reporting.
  • Use operational workflows on a daily basis.
  • Communicate arrival notices to customers and overseas offices in a timely manner.
  • Ensure accurate and timely client and Service Providers billing.
  • Interact with customers to arrange international shipments, meeting customer service standards.
  • Contribute to maintaining good relationships with suppliers, including airline carriers, trucking companies, and others involved.
  • Meet compliance with internal and external regulations, including government regulations, and complete EEIs.
  • Understand department process flow and identify opportunities to improve operational efficiency and productivity.
  • Ensure all customers' standard operating procedures are in place and updated.
  • Meet KPI standards in accordance with the Company's procedure.
  • Perform basic warehouse functions, including manual or machine-operated cargo handling, labeling, and loading/off-loading.
Reporting Structure

The AOG Lead, Supervisor, and Manager will provide guidance and oversight to the successful candidate.


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