Sales Account Manager
4 weeks ago
At Volm Companies, we are seeking a highly motivated and results-driven Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for selling Volm products and services to customers in the assigned territory and assisting customers with finding solutions to their needs.
Key Responsibilities:
- Develop long-lasting customer and business relationships by building trust and being a knowledgeable consultant to customers based on their individual needs.
- Understand the features and benefits of Volm products compared to our competition and effectively communicate these features, benefits, values, and why Volm is the superior choice above the competition.
- Organize time and resources to ensure adequate contact with all customers within the specified sales area.
- Provide exceptional customer service by responding to requests in a timely manner, providing complete and accurate information, maintaining accurate records of customer inventory levels, and ensuring all aspects of service are met.
- Expand and improve sales network by visiting customers and referrals, performing cold calls, and attending conferences, product shows, and conventions.
- Utilize current price lists and product literature to ensure consistent and accurate information is referenced when developing customer quotes.
- Partner with Volm Customer Service teams to enter orders into the computer system in an accurate and timely manner.
- Work in a cooperative manner to identify and expedite resolutions to customer problems and complaints to maximize customer satisfaction.
- Collaborate with Volm management by providing information regarding customer needs, problems, interests, competitive activities, and potential for new products and services.
- Continuously analyze the assigned territory and markets for industry trends and news.
- Keep abreast of ongoing product changes and new product offerings.
- Represent the company in a positive manner, striving to be recognized as the Most Valued Partner to every customer.
Requirements:
- Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Excellent organizational skills and ability to manage multiple projects/deadlines to ensure all customer communications and commitments are followed-up on.
- Proven interpersonal and conflict resolution skills to deal with complex customer service issues.
- Advanced skills in negotiating to find acceptable resolutions to customer issues.
- Ability to work with others as part of a team as well as individually with minimal supervision.
- Ability to handle stress in a fast-paced work environment.
- Ability to effectively work with material and resource planning systems, spreadsheets, word processing documents, and other applicable computer systems and software.
- Capacity to think critically, calculate, analyze, and track details/figures/data and make competent decisions based on those details/figures/data.
- Communication, teamwork, and customer service skills are critical as employees are expected to work directly and indirectly with all levels of employees, customers, and outside vendors.
Education and Experience:
- Knowledge of business, communication, and sales principles normally acquired by the completion of an associate degree in business, communications, and/or equivalent work experience.
- 5-10 years direct sales experience preferred.
- Sales experience in fresh produce, onion, and/or potato industry preferred.
Travel Requirements:
- This position requires routine overnight travel and frequent travel within the workday.
Driver Qualification:
- The ability to drive a company-owned/leased vehicle or personal vehicle on behalf of the company is required.
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