Sales Account Manager

4 weeks ago


Zephyrhills, Florida, United States Volm Companies Full time
Sales Account Manager Job Description

At Volm Companies, we are seeking a highly motivated and results-driven Sales Account Manager to join our team. As a Sales Account Manager, you will be responsible for selling Volm products and services to customers in the assigned territory and assisting customers with finding solutions to their needs.

Key Responsibilities:

  • Develop long-lasting customer and business relationships by building trust and being a knowledgeable consultant to customers based on their individual needs.
  • Understand the features and benefits of Volm products compared to our competition and effectively communicate these features, benefits, values, and why Volm is the superior choice above the competition.
  • Organize time and resources to ensure adequate contact with all customers within the specified sales area.
  • Provide exceptional customer service by responding to requests in a timely manner, providing complete and accurate information, maintaining accurate records of customer inventory levels, and ensuring all aspects of service are met.
  • Expand and improve sales network by visiting customers and referrals, performing cold calls, and attending conferences, product shows, and conventions.
  • Utilize current price lists and product literature to ensure consistent and accurate information is referenced when developing customer quotes.
  • Partner with Volm Customer Service teams to enter orders into the computer system in an accurate and timely manner.
  • Work in a cooperative manner to identify and expedite resolutions to customer problems and complaints to maximize customer satisfaction.
  • Collaborate with Volm management by providing information regarding customer needs, problems, interests, competitive activities, and potential for new products and services.
  • Continuously analyze the assigned territory and markets for industry trends and news.
  • Keep abreast of ongoing product changes and new product offerings.
  • Represent the company in a positive manner, striving to be recognized as the Most Valued Partner to every customer.

Requirements:

  • Ability to communicate in both the written and spoken language of English to a level that will allow the safe and effective performance of the job.
  • Ability to establish priorities, work independently, and proceed with objectives without supervision.
  • Excellent organizational skills and ability to manage multiple projects/deadlines to ensure all customer communications and commitments are followed-up on.
  • Proven interpersonal and conflict resolution skills to deal with complex customer service issues.
  • Advanced skills in negotiating to find acceptable resolutions to customer issues.
  • Ability to work with others as part of a team as well as individually with minimal supervision.
  • Ability to handle stress in a fast-paced work environment.
  • Ability to effectively work with material and resource planning systems, spreadsheets, word processing documents, and other applicable computer systems and software.
  • Capacity to think critically, calculate, analyze, and track details/figures/data and make competent decisions based on those details/figures/data.
  • Communication, teamwork, and customer service skills are critical as employees are expected to work directly and indirectly with all levels of employees, customers, and outside vendors.

Education and Experience:

  • Knowledge of business, communication, and sales principles normally acquired by the completion of an associate degree in business, communications, and/or equivalent work experience.
  • 5-10 years direct sales experience preferred.
  • Sales experience in fresh produce, onion, and/or potato industry preferred.

Travel Requirements:

  • This position requires routine overnight travel and frequent travel within the workday.

Driver Qualification:

  • The ability to drive a company-owned/leased vehicle or personal vehicle on behalf of the company is required.


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