Principal Site Reliability Engineer

4 weeks ago

Dallas, Texas, United States Care Full time
Job Overview

Care.com is a leading provider of online services for finding family care and care jobs. We're seeking a highly skilled Principal Site Reliability Engineer to join our team and ensure the reliability, scalability, and performance of our critical systems.

This is a leadership role that requires strong technical expertise and excellent communication skills. As a Principal Site Reliability Engineer, you will be responsible for leading incident response, managing releases, improving observability, and collaborating across development and operations teams to drive continuous improvements.

Key Responsibilities
  • Release Management: Coordinate releases for applications, ensuring efficient deployment and smooth rollbacks.
  • Incident Response: Lead incident management, facilitate root cause analysis, and continuously update response processes.
  • Monitoring & Alerting: Implement proactive monitoring, create dashboards, and set up real-time alerts for critical services.
  • Hypercare: Ensure system stability during critical post-release periods, monitoring performance and preventing incidents.
  • Collaboration with Dev & QA: Work closely with developers and QA teams to ensure performance benchmarks and observability goals are met.
  • SLI/SLA/SLO Management: Define and measure service levels for key workflows and APIs, ensuring alignment with business expectations.
  • Observability Maturity: Continuously assess and improve observability practices across teams, driving data-driven insights.
Requirements
  • 6+ years of experience in SRE or DevOps roles with a focus on monoliths and distributed microservices in cloud environments (AWS, GCP).
  • Proficiency in CI/CD tools (Jenkins, Terraform, Ansible).
  • Strong experience with Kubernetes, Docker, and JVM-based monoliths.
  • Expertise in monitoring tools (SignalFX, Splunk, Amplitude) and production incident management.
  • Scripting skills (Python, Bash, or Groovy).
  • Strong understanding of cloud-based systems and containerization.
  • Excellent communication skills and a collaborative approach to working cross-functionally.
  • Experience optimizing large-scale, customer-facing platforms in fast-paced environments.

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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