Customer Experience Associate

1 week ago

Eden Prairie, Minnesota, United States ShopHQ Full time

About ShopHQ

ShopHQ is a leading interactive media company that owns a growing global portfolio of Entertainment, Consumer Brands and Media Commerce Services businesses.

Job Summary

We are seeking a highly motivated and service-focused Customer Experience Associate to create an exceptional customer experience and become a brand ambassador for ShopHQ. This dynamic individual will be responsible for maintaining an excellent client experience through completion of customer service duties, policies, and procedures in store and over the phone.

Key Responsibilities

  • Assist in-store customers with premier customer service
  • Assist customers with sales via phone and online services
  • Maintain up-to-date documentation of product repair process
  • Maintain cleanliness and presentation of the store
  • Respond to customer inquiries via phone, email, and in-store
  • Point of Sale transactions and assisting with in-store/online returns
  • Merchandise and maintain store displays daily
  • Assist in inventory input, organization, and tracking
  • Serve as a resource for the coordination, execution, and communication of overall product information and detail for: Customer Service, product knowledge, company history
  • Communication and partnership with internal teams

Requirements

  • Visual Merchandising experience a plus
  • Prior retail experience focused on customer service (1yr minimum)
  • Experience with Shopify is a plus
  • Ability to establish strong rapport with customers- connect, create and build relationships with frequent customers
  • Demonstrate leadership skills
  • Proficient and adept in technology and office suites
  • Ability to multitask
  • High degree of organizational skill and problem-solving ability; specifically, the ability to work as a self-starter
  • Eager to learn about the many fields of retail business
  • Able to work well independently and in team setting
  • Articulate, mature, personable, and professional
  • Punctual, reliable, and honest
  • Open to working in various locations
  • Able to work weekends
  • High School diploma or higher education required

Equal Opportunity Employer

ShopHQ is an equal opportunity employer. We are committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of sex/gender, sexual orientation, age, disability, race, color, ethnicity, religion, creed, national origin, or other protected characteristics as defined by state, federal, or local law.

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