Club Experience Manager
3 weeks ago
The Bass Pro Shops and Cabela's CLUB is a comprehensive customer loyalty program that allows customers to better connect with our company and the outdoors.
As a salaried member of the leadership team, your day will vary from overseeing and driving the Bass Pro Shops and Cabela's CLUB credit program to supporting the entire team during Manager on Duty shifts.
Inspire others to deliver an outstanding CLUB Customer Service Experience every time.
Influence others by building strong and trusting relationships through collaborative efforts.
Consistently exemplify outstanding CLUB Customer Service Experience standards by incorporating CLUB exclusive benefits into conversations.
Develop and implement strategies to improve the CLUB customer experience.
Collaborate with internal and external partners to execute successful onsite and offsite events representative of the Bass Pro Shops and Cabela's CLUB brand standards.
Motivate and inspire outfitters by giving them the tools and training to be confident in their approach leading to success with referrals.
Facilitate CLUB 101 training with all new Outfitters during the onboarding process, creating a fun and engaging learning environment.
Support Outfitter recognition by implementing the Members Only program and creating store-level CLUB recognition and engagement initiatives to build a CLUB culture.
See the value of hiring the right CLUB Outfitters and building strong teams.
Leverage tools and resources available to recruit and retain hourly CLUB Outfitters.
Design and execute strategies to help meet key CLUB metrics.
Review and analyze CLUB reporting daily for key performance metrics.
Coordinate and improve execution of all department functions to further drive performance and compliance.
Successfully execute all training, communication, account servicing, marketing material, and payments at the retail store.
Serve as the leader for the CLUB instant issuance process, including training others on all inventory management procedures.
Regularly work with a computer, walking, and standing.
Occasionally work in outdoor elements, hot, and cold temperatures.
Develop objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans.
Day-to-day work and decisions do not require direction or review by immediate supervisor.
Full-time benefits include medical, dental, health savings account, flexible spending account, 401(k) retirement savings, paid holidays, and more.
Bass Pro Shops and Cabela's CLUB is an equal opportunity employer and welcomes qualified individuals with disabilities.
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