PC Refresh Specialist

6 days ago


San Diego, California, United States Inficare Full time

Job Summary:

As a key member of the Inficare team, you will play a vital role in ensuring the smooth operation of our desktop environment. Your primary responsibility will be to resolve client issues in a timely and effective manner, adhering to our Service Level Agreement (SLA). If you thrive in a dynamic and collaborative work environment, where you are challenged and inspired every day, and if you enjoy bringing creative and thoughtful solutions to the table, then this could be the perfect opportunity for you.

Key Responsibilities:

  • Imaging and new PC deployment
  • Assist and support front-line operation support teams in solving advanced technical issues with guidance and coaching
  • Be the liaison with Engineering teams collaborating for resolution of complex desktop problems, communicate technical information and implementation of corrective and innovative solutions to front-line operations support teams
  • Good at troubleshooting skills and imaging
  • Experience on ServiceNow ticketing tool will be a plus
  • Resolve escalated cases and advanced technical scenarios related to Endpoint Management Software, Applications, Microsoft products, and hardware and peripherals
  • Work with front-line operation teams in implementing of new endpoint initiatives, providing associated training and Knowledge Articles as required for end-user support global teams
  • Software and Application deployments, including targeting & packaging, patching & updates, inventory control, and security baselining
  • Support automated management process for employee endpoints, providing them a seamless and efficient end-user experience to enable productivity
  • Monitor and analyze gaps building processes to rationalize, troubleshoot and escalate technical problems with endpoint management clients, client inventory, application deployments and security patching

Required Technical and Professional Expertise:

  • 6 + years' experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint
  • and technologies such as AD, DNS, Exchange, and Citrix
  • 4 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune
  • Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments
  • Understanding of Windows 10 new features, feature updates, and industry best practice processes
  • Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
  • Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
  • Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction
  • Active technical certifications would be an asset
  • ITIL-Foundation and Agile experience an asset


  • San Diego, California, United States James & Waddle PC Full time

    Job OverviewWe are seeking a highly skilled and experienced litigation paralegal to join our legal team at James & Waddle PC.The ideal candidate will possess excellent communication skills, be highly organized, and have the ability to work effectively in a fast-paced environment.This is an exciting opportunity for a professional who is passionate about...


  • San Francisco, California, United States DLKLawGroup PC Full time

    **Job Title:** Senior Family Law Paralegal SpecialistWe are seeking a highly skilled and experienced Senior Family Law Paralegal Specialist to join our team at DLKLawGroup PC. As a key member of our family law practice, you will be responsible for managing the discovery process, preparing cases for depositions, mediations, and trials, and ensuring the...


  • San Diego, California, United States DOAN DOAN AND TRAN DENTAL PC Full time

    Job OverviewWe are seeking a skilled and caring Dental Hygienist to join our team at Doan Doan and Tran Dental PC in San Diego, CA.As a reputable dental practice, we prioritize providing exceptional patient-centered service. Our state-of-the-art facilities ensure a comfortable and convenient treatment experience for all patients.We are looking for an...


  • San Diego, California, United States ACL Digital Full time

    Job Summary: We are seeking a skilled Hardware Support Specialist to join our team at ACL Digital. As a key member of our technical support team, you will be responsible for providing top-notch support for custom hardware, including physical installation, debug, and escalating issues to the design team.Key Responsibilities:Provide expert-level support for...


  • San Diego, California, United States Marsh McLennan Agency Full time

    As a Salesforce Support Specialist with Marsh McLennan Agency, you will provide critical support to the sales team in utilizing Salesforce effectively. This role is ideal for an analytical and detail-oriented individual who can think strategically and work at a fast pace.About the JobWe are seeking a highly skilled professional to join our team as a...


  • San Diego, California, United States Hyatt Regency La Jolla Full time

    Company OverviewWe are Hyatt Regency La Jolla, a hotel located in the vibrant atmosphere of San Diego's stunning beach locale. Our newly redesigned spaces are inspired by the natural beauty and coastal vibe of La Jolla Cove, providing an energizing environment for our guests.SalaryThe hourly rate for this position is $16.85 per hour, offering a competitive...


  • San Diego, California, United States Omni Hotels Full time

    Omni Hotels & Resorts is a world-class hospitality company that offers a unique work environment. Our associates enjoy a dynamic and exciting atmosphere, comprehensive training, and the pride of working for a renowned service provider.We are committed to serving our associates and fostering their growth. This has led to our highest associate satisfaction...


  • San Diego, California, United States TRC Companies, Inc. Full time

    About UsTRC Companies, Inc. has long been a leader in combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, we deliver breakthrough thinking backed by industry expertise. Our professionals work with a broad range of commercial, industrial, and...


  • San Diego, California, United States Fusion Medical Staffing-Radiology Full time

    Fusion Medical Staffing-Radiology is a leading provider of travel medical staffing solutions, and we're currently seeking a highly skilled Diagnostic Imaging Specialist to join our team in San Diego, California. This 14-week assignment offers a unique opportunity for professionals looking to make a positive impact while exploring new locations.Job Summary:...


  • San Diego, California, United States San Diego LGBT Community Center Full time

    The San Diego LGBT Community Center is a dynamic and inclusive organization seeking a dedicated Bilingual Peer Support Specialist to join our team.About the RoleThis full-time position plays a vital role in supporting transitional-age youth (18-24 years old) participating in our LGBTQ Safe STAY Program. As a Bilingual Peer Support Specialist, you will...


  • San Diego, California, United States Alakaina Family of Companies Full time

    About Us:The Alakaina Foundation Family of Companies is a leading provider of government services, dedicated to delivering high-quality solutions to our clients.We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience and qualifications.Job Description:We are seeking an experienced Technical Support Specialist - IT Project...


  • San Diego, California, United States Sentrillion Full time

    Job DescriptionWe are seeking an experienced Cybersecurity Specialist to join our team in San Diego, CA. The ideal candidate will have a strong background in IT systems and computer technology, with the ability to install, update, and maintain hardware and software.This role involves maintaining project-specified systems, including computers, data networks,...


  • San Jose, California, United States Dr Khanh Bui OD PC Full time

    Job Title: Optometric AssistantWe are seeking an Optometric Assistant to join our team at Dr. Khanh Bui OD PC. As a private practice in the San Jose Evergreen area, we are committed to providing exceptional patient care and service.The ideal candidate will have previous experience in healthcare or related fields, with strong organizational skills and the...


  • San Diego, California, United States PCSI Full time

    Company OverviewPCSI is a non-profit organization dedicated to enhancing the lives of people with disabilities through employment, advocacy, and partnerships.SalaryThe estimated salary for this position is $37.50 per hour, depending on experience.Job DescriptionWe are seeking an Administrative Support Specialist to join our team in San Diego. As an...


  • San Diego, California, United States NASSCO Inc Full time

    About UsNASSCO Inc is a leading manufacturer of commercial and defense ships, with a rich history of innovation and excellence. We are seeking highly skilled Design Specialists to join our team and contribute to the development of cutting-edge naval vessels.Estimated Salary Range: $127,500 - $175,000 per annumJob DescriptionWe are looking for experienced...


  • San Diego, California, United States Sability Full time

    About the RoleSability is seeking a highly skilled Certified Payroll Professional to join our team as a Senior Canadian Payroll Specialist. This role will involve accurate processing and reconciliation of our UKG Pro clients' Canadian payroll within our Managed Services team.About YouYou have experience working with automated multi-corporation, multi-state...


  • San Diego, California, United States Hawthorne Machinery Co. Full time

    Customer Experience and Retail SpecialistAbout the RoleThe Customer Experience and Retail Specialist will be responsible for optimizing the Voice of the Customer (VOC) in Hawthorne Cat's marketing efforts. This includes creating a unified corporate customer experience, identifying customer expectations, measuring satisfaction levels, and addressing...


  • San Francisco, California, United States SysMind Tech Full time

    At SysMind Tech, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch hardware and software support to our end-users.About the RoleThis is a full-time position that requires strong technical skills, excellent communication abilities, and a passion for problem-solving....


  • San Jose, California, United States Ma Labs, Inc Full time

    Ma Labs, Inc is seeking a skilled Server Hardware Specialist to join our Product Management team. This role offers the opportunity to work in a dynamic environment where you will be responsible for providing server hardware solutions to clients.About the JobThis is a full-time position based in Silicon Valley, offering a competitive salary of $120,000 -...


  • South San Francisco, California, United States The Rockridge Group Full time

    Job SummaryWe are seeking a highly skilled IT Helpdesk Specialist to join our team at The Rockridge Group. As an IT Helpdesk Specialist, you will be responsible for providing general support of Mac & PC computers.In this role, you will respond to assignments involving the installation, repair or maintenance of desktop/laptop computer hardware and...