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Hearing Care Specialist

4 weeks ago

Houston, Texas, United States WS Audiology Americas Full time
Unlock Human Potential with WSAudiology Americas

Join our team of dedicated professionals at WSAudiology Americas, a global leader in the hearing aid industry. Together, we strive to bring back hearing for millions of people worldwide.

As a Hearing Care Specialist, you will be part of our mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and over 350 centers in the U.S., we provide each individual with the care, knowledge, and experience they deserve.

Key Responsibilities:
  • Perform comprehensive hearing evaluations, hearing aid selection, and fitting for all clients, employing best practices as defined by our client-centric service model.
  • Routinely demonstrate hearing aids as part of annual evaluations to create a personalized auditory simulation.
  • Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation.
  • Perform routine follow-ups, clean and checks, and hearing aid repairs, maintaining skills in ear impression taking, earmold modification, and recommendation of ALD accessories.
  • Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care, partnering with the District manager, HCP Team Leads, and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
  • Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs.
  • Comply with all State license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines (QPG), operating in a HIPAA compliant manner.
  • Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting, and troubleshooting of current hearing aid technology.
Requirements:
  • Experience in a similar Audiology or Hearing Aid Specialist role.
  • Active state license in Audiology and/or hearing aid dispensing.
  • 1-5 years of experience preferred.
  • Ability to pay close attention to detail with a high degree of accuracy.
  • Basic or advanced written communication skills.
  • Experience interacting with customers/clients.
  • Ability to communicate detailed or technical information clearly, accurately, and concisely.
  • Ability to work quickly, accurately, and independently in a fast-paced environment.
A Place to Grow Your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together.

  • A structure of field support for your hearing center.
  • A professional development team of dedicated Regional Training Managers.
  • Continuing education, LinkedIn Learning & licensing reimbursement.
  • Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager.
  • Paid externships and a Hearing Instrument Specialist Trainee program.
The Support of a Leader in Hearing Health:

HearUSA accepts the most insurance plans in the industry, has extensive network coverage, advanced online services, and pioneering technology. We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WS Audiology (WSA) family, a global leader with over 11,000 employees in 125 markets and 2 global headquarters.

  • Monthly Commissions.
  • CEUs & State Licensure Renewals for HCPs.
  • Defined Career Paths.
  • Sponsorship & Preceptor Opportunities.
  • President's Club Incentives.
  • Employee Referral Program.
Lifestyle & Benefits:
  • Comprehensive Benefits Package.
  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Relocation Assistance.
  • Service Days & Diversity, Equity & Inclusion Initiatives.