Customer Service Liaison for Industrial Tool Sales

1 week ago


Novi, Michigan, United States PTSolutions Full time
Company Overview
PTSolutions is a leading supplier of industrial tools in the Midwest and one of the top 100 distributors in the United States. With over 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, we are continuously expanding our product offerings while guaranteeing responsive personal service and same-day shipping.

About the Job
We are seeking a Customer Service Representative to join our growing team in Novi, MI. As a liaison between external and internal parties, you will provide product information, answer questions, and resolve issues with accuracy and efficiency. We offer a competitive salary, flexible schedule, and opportunities for growth and development.

Earnings Estimate
The estimated annual salary for this position is $45,000 - $55,000 based on industry standards and location.

Key Responsibilities
- Process customer orders, changes, and returns according to established department policies and procedures.
- Provide timely and accurate information to customers regarding order status updates and additional product knowledge.
- Display a thorough understanding of products sold to accurately respond to requests for quotes and product information via phone and email.
- Handle customer issues, provide appropriate solutions, and alternatives within order/ship/delivery time limits, and follow up to ensure resolution.

Requirements
- Excellent communication skills including verbal, written, and interpersonal.
- Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams.
- Strong problem-solving and deductive reasoning skills.
- Customer-centric attitude and a desire to grow with and contribute to a customer-focused company.

Benefits
We offer a comprehensive benefits package including paid holidays, paid vacation, and attendance awards. Additionally, we provide tuition reimbursement, 401(k) with company match, PPO medical, vision, and company-paid dental. Other benefits include company-paid short-term disability, long-term disability, life insurance, and EAP.

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