Account Associate
11 hours ago
We are seeking a highly motivated and results-driven Account Associate to join our team at WebMD. As an Account Associate, you will be responsible for managing client relationships, identifying growth opportunities, and driving revenue growth within existing accounts.
Key Responsibilities- Develop and maintain operational responsibilities of a designated book of existing accounts
- Develop and run call/email campaigns to drive revenue growth
- Maintain and grow executive relationships across the C Suite, especially in the Clinical, Marketing, and Digital spaces
- Host annual partnership meetings with key accounts to ensure client satisfaction and growth
- Assess and manage risk, identify upsell opportunities, and build referenceable customers
- Record and document all activities via Salesforce to track and manage assigned book of business
- Understand and identify cross-sell opportunities to all WebMD Ignite product and service offerings
- Serve as primary point of contact to manage internal and external client escalations
- Partner with internal teams to define client requirements, identify client's most pressing problems, and understand industry trends and hot button issues in support of product/content development and updates
- Accurately manage client billing, revenue, and activity forecasting, performance guarantees, and annual budget/contract renewals
- Bachelor's Degree or higher preferred
- 2+ years of demonstrated success in healthcare customer care/account management
- Strong written and verbal communication skills
- Experience thriving in a self-directed environment
- Demonstrated ability to identify upsell opportunities
- Proven ability to build and maintain client and executive relationships
- Proven ability to manage multiple client priorities
- Proven ability to manage and work collaboratively in a team
- Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
Some travel required, less than 10% of the time.
Salary Range$60,000 - $70,000
Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities
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