Member Team Lead

4 weeks ago


Frederick, Maryland, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our Business Operations team. As a key member of our team, you will be responsible for providing exceptional member service, leading a front-end team, and overseeing assigned areas of responsibility.

Key Responsibilities
  • Provide member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and ensuring member complaints and issues are resolved according to company guidelines.
  • Lead a front-end team, including hiring, evaluating, mentoring, developing, and managing the workload of others.
  • Oversee assigned areas of responsibility, including handling claims and returns, zoning the area, and maintaining availability of carts/flatbeds.
  • Develop, communicate, and implement processes and practices to meet business needs, collaborating with managers, co-workers, customers, and other business partners.
  • Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity.
  • Lead and participate in teams, using and sharing resources, information, and tools, and determining customer needs and business priorities.
Requirements
  • 6 months retail experience, including operating front-end equipment, and 6 months customer service experience.
  • Must be 18 years of age or older.
Benefits

We offer a competitive hourly wage range of $20.00 to $28.00, with additional compensation in the form of premiums. We also offer a range of benefits, including health benefits, financial benefits, paid time off, and more.


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