Automotive Service Advisor
3 weeks ago
We are seeking a skilled Automotive Service Advisor to join our team at Renn Kirby Gettysburg. As a key member of our service team, you will be responsible for greeting customers, assessing their needs, and scheduling appointments for our capable service technicians.
In this role, you will utilize your product knowledge to draft cost estimates, evaluate warranty protections, and coordinate necessary repairs. Your excellent communication skills will enable you to effectively address customer needs and share the status of service appointments.
Key Responsibilities:
- Greet and build relationships with customers in person and on the phone.
- Review and verify vehicle warranty protections and service contract coverage when developing cost estimates and work orders.
- Make recommendations for repairs and maintenance based on intervals provided or tech inspections.
- Schedule appointments for service technicians.
- Resolve customer complaints and make follow-up calls to facilitate a positive service center experience.
- Manage all automotive paperwork, including repair orders, invoices, and maintenance records.
Requirements:
- A genuine interest in people and how we can help them.
- A high school diploma or GED equivalent.
- Desire to reach your full potential and perform at the highest level of customer satisfaction.
- Exemplary Microsoft Office program and general computer skills.
- A valid, state-issued driver's license and clean driving record.
- Strong organizational, communications, and interpersonal skills.
We are an equal opportunity employer and are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test.
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