Senior Registration Associate

1 week ago

Albany, New York, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Senior Registration Associate to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring the efficient and service-oriented operation of our medical practice.

Key Responsibilities
  • Perform and coordinate front-end functions to ensure achievement of established revenue cycle metrics, consistent with excellence standards and practice workflows.
  • Scheduling and registration, check-in, check-out, charge entry/claims, end of day processes, and general duties including document processing, scanning, inbox monitoring.
  • Ensure distribution of work throughout the team is sufficient to meet daily schedules, display leadership qualities, and manage daily staffing needs in coordination with office and float pool managers.
  • Serve as a mentor and role model to all colleagues, schedules patient appointments to maximize patient access, handles all incoming calls and directs appropriately, registers patient, obtains necessary consent forms and patient demographic data, collects co-pay at check-in/or check-out when applicable, documents monies collected and generate patient receipts.
  • Acts as liaison between patients and clinical staff, monitors for delays and informs patient, schedules all follow-up appointments at check-out, including ancillary and/or diagnostic tests, obtains pre-authorizations for diagnostic testing for specialist office visits as assigned, and obtains referrals for specialist office visits.
  • Consistently and accurately passes charges in accordance with office policies and procedures, maintains patient confidentiality and adheres to HIPAA regulations, works cooperatively with all team members to ensure quality patient care at all times, communicates respectfully and effectively with providers, clinical staff, colleagues, managers and others, and cross covers other areas needed.
Requirements
  • Strong leadership skills required, Associate's degree preferred, High School Diploma/Equivalent Required, demonstrated proficiency with Microsoft Office product and other computer applications, demonstrated experience with delivering successful customer service, demonstrated experience with handling multiple priorities in a deadline driven environment, managing difficult customers respectfully and without confrontation, previous medical office experience preferred, and ability to lift 25 lbs.
What We Offer

We offer a competitive salary range of $23.90, based on experience, skills, and education, and exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

We are an equal opportunity employer and welcome diversity in our workplace. We are committed to providing a work environment that is inclusive and respectful of all employees. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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