Customer Service Administrator II

4 weeks ago


Burbank, California, United States MSCCN Full time
Job Summary

The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies.

Key Responsibilities
  • Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations.
  • Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner.
  • Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer.
  • Support accounts receivables to address past due payment issues for assigned customer base.
  • Process warranty returns and ensure timely processing to support customer requirements.
  • Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings.
  • Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
  • Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal.
  • Conduct data entry and reporting within portal applications.
  • Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable.
  • Ensure applicable export compliance requirements are adhered to.
  • Validate customer scorecards and contest any findings that are not in line with actual performance.
Requirements
  • 2-5 years of applicable Customer Service work experience.
  • Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
  • Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance.
  • Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements.
  • A general understanding of pricing principles, how to research invoices, payments, and debits.
  • General understanding and application of industry principles, concepts, practices, and standards of the Customer Service field.
  • Business acumen with the ability to clearly recognize risk elements in business transactions.
Preferred Qualifications
  • Oracle Experience.
  • Aerospace Manufacturing Experience.
  • Associates or bachelor's degree.
Benefits

Crane Aerospace and Electronics offers a competitive salary range of $71,073.60 to $93,620.80, as well as a comprehensive benefits package, including health care, dental or life insurance, paid time off, 401k retirement plan, education reimbursement, and flexible work schedule.



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