Medical Assistant

4 weeks ago


Durham, North Carolina, United States Crossover Health Full time

About Crossover Health

Crossover Health is a pioneering healthcare organization that's redefining the way healthcare is delivered. Our team-based medical group focuses on wellbeing and prevention, extending beyond traditional sick care to create a more holistic approach to health.

Our Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and more, delivering care in-person, virtually, and via asynchronous messaging.

We're building a community of members who see healthcare as a proactive part of their lifestyle.

Job Summary

The Crossover Health Patient Experience Coordinator plays a vital role in creating a unique patient experience.

This role ensures that clinic guests receive exceptional service, from the moment they step into the clinic to beyond.

Key Responsibilities

Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Resolve customer complaints; assist customers with inquiries in connection with clinic services and hours of operations

Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient

Handle inventory, orders, and replenish medical supplies and materials

Administer medications, including injections in scope of practice

Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication

Perform other duties as assigned

Required Qualifications

Graduate of an accredited medical assistant or surgical technician program

Minimum of 2 years comparable clinical back office medical assistant experience

BLS (Basic Life Support) certification required

Preferred Qualifications

Excellent computer skills and familiarity with Microsoft products

Reading, writing, and excellent oral proficiency in the English language

Strong organizational and follow-through skills

Excellent communication and interpersonal skills

High level of ownership, accountability, and initiative

Proven organizational skills, great interpersonal skills, and ability to work as a key team member

Comfort and efficiency with multi-tasking, issue resolution, and conflict management

Physical Job Requirements

May require standing, walking, and sitting for extended amounts of time

Occasionally lift and carry items weighing up to 50 lbs

Manual and finger dexterity and hand-eye coordination

Includes full range of body motion, including potential handling and lifting patients

Requires corrected vision, hearing, and speech within normal ranges. Must be able to effectively communicate with patients and team members

Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability



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