Medical Assistant
4 weeks ago
About Crossover Health
Crossover Health is a pioneering healthcare organization that's redefining the way healthcare is delivered. Our team-based medical group focuses on wellbeing and prevention, extending beyond traditional sick care to create a more holistic approach to health.
Our Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation, and more, delivering care in-person, virtually, and via asynchronous messaging.
We're building a community of members who see healthcare as a proactive part of their lifestyle.
Job Summary
The Crossover Health Patient Experience Coordinator plays a vital role in creating a unique patient experience.
This role ensures that clinic guests receive exceptional service, from the moment they step into the clinic to beyond.
Key Responsibilities
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Resolve customer complaints; assist customers with inquiries in connection with clinic services and hours of operations
Take medical histories, measure patient vitals, and other pertinent information to assist the clinician with care of the patient
Handle inventory, orders, and replenish medical supplies and materials
Administer medications, including injections in scope of practice
Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication
Perform other duties as assigned
Required Qualifications
Graduate of an accredited medical assistant or surgical technician program
Minimum of 2 years comparable clinical back office medical assistant experience
BLS (Basic Life Support) certification required
Preferred Qualifications
Excellent computer skills and familiarity with Microsoft products
Reading, writing, and excellent oral proficiency in the English language
Strong organizational and follow-through skills
Excellent communication and interpersonal skills
High level of ownership, accountability, and initiative
Proven organizational skills, great interpersonal skills, and ability to work as a key team member
Comfort and efficiency with multi-tasking, issue resolution, and conflict management
Physical Job Requirements
May require standing, walking, and sitting for extended amounts of time
Occasionally lift and carry items weighing up to 50 lbs
Manual and finger dexterity and hand-eye coordination
Includes full range of body motion, including potential handling and lifting patients
Requires corrected vision, hearing, and speech within normal ranges. Must be able to effectively communicate with patients and team members
Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability, or perceived disability
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