Urology Administrative Coordinator
4 weeks ago
Job Summary
The Referral Coordinator will be responsible for verifying and obtaining authorization for appointments that require an insurance referral. This individual will also serve as an administrative support to the revenue cycle department.
Key Responsibilities
- Maintain tracking of patients on schedule, ensuring that the correct insurance plan, eligibility, and referral authorization information has been entered into data entry systems accurately.
- Document applicable notes or review secure notes, while coordinating and performing verification of insurance benefits for appointments that require a referral.
- Act as a liaison between clinical staff, patients, physician, and insurance payor by informing patients of referral /benefit delays/denials, answering questions, educating patients about their benefit, and offering assistance.
- Reschedule/cancel patients in the data entry system accordingly due to verification/authorization related issues.
- Provide clinical information as needed to emphasize medical justification for procedure/service and contacts primary care physicians or insurance company when applicable.
- Assist with medical records.
- Actively sort mail and correspondences per Advanced Urology protocols.
- Assist in mail distribution and escalating urgent correspondence for review to appropriate stakeholders.
- Prepare expense reports, invoices, and serve as the point of contact to notarize documents.
- Engage in event planning and meeting set up, while serving as an initial point of contact to answer phones and greet visitors.
- Manage building activity to ensure cleanliness, safety, supply inventory or general day to day facility responsibilities.
Requirements
- High School Diploma or GED.
- 2+ years of experience in healthcare or access related position.
- Working knowledge of basic medical terminology.
- Proficient in Microsoft Office Suite and insurance websites.
- Ability to speak and write in a clear and concise manner to convey messages and ensure that the customer understands whether clinical or non-clinical.
- Demonstrate a high level of professional conduct with colleagues, staff members, leadership, and internal/external customers.
Competencies
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
- Drive Results: Consistently achieving results, even under tough circumstances.
- Plans and Aligns: Planning and prioritizing work to meet commitment aligned with organizational goals.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Cultural Competencies: People, Collaborates, Patient Focus, Instills Trust, Cultivates Innovation, Behaviors: Being Resilient, Self-Development, Optimizes Work Processes, Professional Communication.
Working at Advanced Urology
Advanced Urology is a dynamic and growing healthcare organization dedicated to providing exceptional patient care and service. We are committed to creating a positive and supportive work environment that fosters growth, collaboration, and innovation.
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