Customer Service Representative

1 month ago


Florissant, Missouri, United States FedEx Office Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a safe and clean retail store environment.

Key Responsibilities
  • Customer Service: Provide outstanding customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
  • Transaction Processing: Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
  • Store Maintenance: Maintain a safe, clean, and orderly retail store environment, including cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies.
Requirements
  • Education: High school diploma or equivalent education.
  • Experience: 6+ months of specialized experience.
  • Skills: Excellent verbal and written communication skills, ability to stand during entire shift, move and lift 55 pounds, and work with minimal supervision.
Preferred Qualifications

Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

We are an equal opportunity employer and prohibit discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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