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Roving Retail Technician

1 month ago

Albuquerque, New Mexico, United States Asurion Full time

Roving Retail Technician Role

Albuquerque, NM

Unlimited Sales Bonus Potential

As a Roving Retail Technician at Asurion, you will have a significant impact on our customers' experiences. If you enjoy driving to different stores to help people repair and troubleshoot their tech devices, this role is perfect for you. We provide great customer service and a positive work environment, with opportunities for career growth based on your interests.

We are looking for skilled technicians to support all locations within a district, based on business needs. This is a great opportunity for people of all skill levels to develop their skills and provide excellent customer service.

Key Responsibilities:

  • Deliver award-winning, personalized customer experiences
  • Travel to locations throughout a designated market (daily) to perform repairs and provide customer service
  • Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
  • Achieve sales goals and handle work orders and inventory management
  • Oversee buybacks and product returns, and share feedback for store improvements

What We Offer:

  • Competitive hourly pay and benefits
  • Paid time off
  • Career growth opportunities based on your interests
  • Tuition reimbursement (full-time employees)
  • 401(k) retirement savings plan with employer match
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health

Requirements:

  • High school diploma or GED
  • 1+ years of customer service/retail sales experience
  • 6+ months of experience with product service support or electronics troubleshooting (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule
  • A passing background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • A valid driver's license and satisfactory driving record with 1+ years of driving experience
  • Ability to travel a radius of up to 100 miles (store to store)