Ramp and Customer Service Agent

3 weeks ago


Redmond, Oregon, United States Horizon Air Full time
Job Summary

The Ramp and Customer Service Agent is a vital member of our airport team, responsible for providing exceptional customer service and ensuring the smooth operation of our airport operations.

Key Responsibilities
  • Assist guests with travel needs, including answering inquiries, baggage handling, and checking-in passengers.
  • Work outdoors in various weather conditions, performing below-wing functions such as transporting baggage and cargo, loading and unloading luggage and cargo, and marshaling aircraft.
  • Perform aircraft grooming and security searches.
  • Process and secure guest luggage, including filing and maintaining luggage claims as necessary.
  • Load and offload luggage and cargo using conveyor belts.
  • Perform other duties as assigned by management to ensure complete guest satisfaction.
Requirements
  • Strong written and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Valid unexpired driver's license issued by a US state, a US territory, or the District of Columbia.
  • Ability to learn and operate a computerized reservation system.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Ability to stand for long periods of time.
  • Ability to bend, stoop, squat, reach, and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to participate in paid training that may require overnight travel.
  • Depending on work location, ability to obtain USPS Mail Handling Certification.
  • Ability to obtain airport security clearance.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.
Preferred Qualifications
  • A minimum of 1 year of customer service or community service experience.
Benefits
  • Competitive total rewards package.
  • Professional development opportunities.
  • Free stand-by travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401k match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.


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