Leadership Valet Team Lead M-F
7 days ago
Elevate your career with Ellis Parking Company as a seasoned Valet Supervisor. Oversight responsibility includes approximately 10 valets, ensuring exceptional customer service and procedural adherence.
Schedule: 7am-3pm, Monday to Friday, with rotating weekend coverage every fifth week.
Main Responsibilities- Supervise valet attendants in daily duties of parking, retrieving, and delivering vehicles to guests.
- Train and coach valet attendants, addressing performance gaps when necessary, to meet customer service and safety standards.
- Monitor valet operations and enforce compliance with Ellis Parking procedures.
- Communicate operational issues and concerns to the Operations Manager.
- Address customer complaints and resolve issues to satisfaction, escalating matters as needed.
- Assess and report on the valet team's performance, providing recommendations for quality and efficiency improvements.
- High school diploma or equivalent.
- At least two years of leadership experience, preferably in hospitality.
- Demonstrated ability to lead teams of five or more.
- Excellent customer service skills and conflict resolution expertise.
- Strong communication, organizational, and interpersonal skills.
- Valid driver's license and background check clearance required.
- No more than two points on driving record.
- Mandatory pre-employment mouth swab screening.
- Healthcare, dental, vision, and life insurance after 60 days.
- Paid time off after 90 days.
- 401K plan enrollment after six months.
This job description is not exhaustive; additional tasks may be assigned by the Operations Manager as required.
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