Operations Shift Manager

4 days ago


Rochester, New York, United States Tim Hortons Full time
About the Role

We are seeking a highly skilled and motivated Operations Shift Manager to join our team at Tim Hortons.

The successful candidate will be responsible for managing restaurant operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people development.

Salary Range: $15-$19 per hour (Part-time, Full-time)

Responsibilities

Profitability:

  • Maintain accurate cash control and security procedures
  • Perform daily and weekly inventory inspections
  • Receive and manage inventory truck orders

Guest Experience:

  • Motivate Team Members to provide exceptional guest service
  • Ensure clean surroundings and prompt delivery of products

People Development:

  • Provide coaching and feedback to Team Members
  • Identify areas for improvement and implement solutions

Operations:

  • Set an example for Team Members by working efficiently and effectively
  • Direct preparation and sale of products within established guidelines
  • Motivate Team Members to achieve operational results
  • Review results to identify successes and areas for improvement
Requirements

To be considered for this role, you must have:

  • A high school diploma or GED
  • 1-2 years of previous quick service restaurant experience
  • Demonstrated understanding of guest service principles
  • Availability to work evenings, weekends, and holidays
  • Ability to work long and/or irregular shifts as needed


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