Customer Service Representative
24 hours ago
Job Summary
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities
- Provide timely and accurate information to customers regarding their requests and concerns
- Assist customers, sales, and delivery drivers with purchases, including inbound calls and face-to-face interaction
- Process orders for missing hardware, legs, finials, and upholstery/leather replacement panels
- Communicate with factory to update status on outstanding service orders
- Partner with sales associates to meet and exceed customer service expectations
- Maintain a clean and organized workspace, including filing daily invoices
Requirements
- Ability to repetitively use arms, hands, and fingers
- Effective communication skills with team members
- Positive attitude when working with customers
- Knowledge of employment and safety procedures
Work Environment
This is a full-time position in a climate-controlled indoor environment. Mathis Brothers Furniture is an Equal Opportunity Employer and promotes a drug-free work environment.
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