Data Solutions Specialist

5 days ago

Denver, Colorado, United States MongoDB Full time

MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.

Overview

We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere - on the edge, on premises, or across cloud providers.

With offices worldwide and over 175,000 developers joining MongoDB every month, it's no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Role

We are looking for a Data Solutions Specialist who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach and helping to build the program. In this role, you will become a main point of contact for MongoDB end-users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

Responsibilities
  • Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy.
  • Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go-to-market organization.
  • Act as the link between our customers and product engineering to develop new innovative solutions.
  • De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB.
  • Build and execute account plans to mitigate risk and drive growth three quarters out across your portfolio.
  • Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan.
Requirements

We are seeking a candidate with:

  • 7+ years of experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role.
  • A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within MongoDB.
  • A mind for technology - we'll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts.
  • The ability to act with a high level of autonomy, taking full ownership of your customer portfolio and making key decisions to drive effective customer outcomes.
  • An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new processes or practices to ensure we best serve this customer segment.
  • A team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem.
  • Prior exposure to database, cloud, and infrastructure technology is a plus.
Benefits

MongoDB offers a competitive salary range of $87,000-$172,000 USD based on location, experience, and qualifications. Other benefits for eligible employees may include equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings.

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