Front Desk Healthcare Professional
1 week ago
We are seeking a highly skilled Patient Services Representative to join our team at UnitedHealth Group. As a Patient Services Representative, you will play a critical role in delivering exceptional customer service to our patients, ensuring their needs are met with compassion and care. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
About UnitedHealth Group
UnitedHealth Group is a leading health insurance company that is committed to helping people live healthier lives. Our team is diverse, dynamic, and dedicated to providing exceptional service to our customers. We offer a comprehensive benefits package, competitive salary range ($16.00 - $28.27 per hour), and opportunities for professional growth and development. Our ideal candidate will be a motivated and dedicated individual who is eager to make a difference in the lives of others.
Responsibilities
The successful candidate will be responsible for:
- Providing exceptional customer service to patients and internal stakeholders
- Registration of patients, verification of insurance information, and processing of payments
- Responding to patient inquiries, answering phone calls, and addressing emails
- Maintenance of accurate records, files, and databases
- Collaboration with healthcare providers, staff, and other departments to ensure seamless patient care
Requirements
To be considered for this exciting opportunity, candidates must possess the following qualifications:
- High School Diploma/GED or equivalent
- 1+ years of customer service or healthcare-related experience
- Intermediate level of computer proficiency (including Microsoft Outlook, Teams)
Benefits
We offer a comprehensive benefits package, including:
- Paid Time Off
- 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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