Customer Service Representative for Spotted Lanternfly Response

3 weeks ago


University Park, United States Penn State University Full time
Job Summary:

The College of Agricultural Sciences at Penn State University is seeking a highly skilled Customer Service Representative to join our team in responding to the Spotted Lanternfly (SLF) quarantine. As a key member of our SLF call center agent team, you will serve as the first point of contact for external stakeholders interested in reporting a SLF sighting and/or seeking additional information and resources.

Key Responsibilities:
  • Maintain the overall operation and professional image of the customer-focused call center
  • Respond to and refer customer questions and/or needs, providing appropriate responses and services as needed
  • Correspond with a diverse customer base through phone, video conference, email, or regular mail
  • Investigate unusual situations or concerns and assist in problem resolution
  • Operate various equipment and computer systems, including proficiency with Microsoft Word and Excel
  • Assist with required reporting with the College SLF team, Pennsylvania Department of Agriculture, and/or United States Department of Agriculture
  • Ensure the quality of all call center services

Requirements:
  • Excellent verbal and written communication skills in English, with a strong preference for Spanish language proficiency
  • Ability to build effective working relationships with colleagues and clientele
  • Ability to work as an active member of a team and adapt to changing priorities
  • Desired experience in customer service, call center, sales, client management, information technology, and/or basic entomology

About Penn State University:

Penn State University is committed to advancing diversity, equity, inclusion, and sustainability in all its forms. We value inclusion as a core strength and an essential element of our public service mission. As an equal opportunity employer, we welcome applications from diverse candidates and are committed to creating an inclusive environment that supports the success of all employees.

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