Work Order Processing Specialist
5 days ago
We are seeking a highly skilled Work Order Processing Specialist to join our Unity Lab Services team. As a key member of our team, you will play a critical role in ensuring the smooth operation of our laboratory equipment and instruments.
Responsibilities">
Your primary responsibilities will include:
- Performing work order processing, escorting vendors to equipment/instruments, managing and processing work orders, entering orders, managing orders, and operating customer procurement systems
- Working within Computerized Maintenance Management System (CMMS) to lead work orders and assets by making updates, requesting changes, routing workflows, crafting new workflows, etc.
- Scheduling daily work, customer communications, tracking and reporting of metric data
- Serving as delegate for supervisor in customer and company facing meetings
- Providing technical expertise and training, advising projects, following up with routine work order status reports
- Maintaining the shared email box and hosting routine sub-team meetings with team members
Requirements
To be successful in this role, you should possess the following skills and qualifications:
- A High School Diploma/GED
- Experience in laboratory and GXP environments
- Utilization of Good Documentation Practices in all record keeping
- 2+ years of progressive proven experience
- 2+ years in customer service environment
- Demonstrated verbal, written and presentation skills
Benefits and Compensation
We offer a comprehensive Total Rewards package that includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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