Customer Service Technical Support Specialist

1 week ago


Sioux City, Iowa, United States HID Global Full time
About the Role

As a key member of our technical support team, you will play a crucial role in ensuring the smooth operation of our mobile ticketing computers for Janam Technologies within IDT.

We are seeking a highly skilled and detail-oriented Service Repair Technician to join our HID Global team. In this role, you will be responsible for troubleshooting and resolving technical issues, physically repairing devices, and performing quality tests to ensure minimal risk of compatibility failures.

Key Responsibilities
  • Collaborate with the technical support team to identify and resolve technical issues in a timely manner.
  • Perform physical repairs on devices, conduct quality tests, and package and ship units to clients on time.
  • Provide excellent customer service and serve as a technical resource for customer support.
  • Maintain accurate records of repairs, tests, and updates.
Requirements
  • Able to perform in-depth troubleshooting of proprietary software and hardware for Janam Technologies according to established procedures.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, high-volume environment.
What We Offer
  • An estimated salary range of $60,000 - $80,000 per year, based on experience and location.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a global leader in access solutions and be part of a diverse and inclusive team.
Why Work at HID Global?

HID Global is a world-leading provider of identity management and secure authentication solutions. Our products and services enable individuals to securely interact with the world around them, whether it's through access control systems, biometric authentication, or secure data storage.

We pride ourselves on our commitment to innovation, quality, and customer satisfaction. If you're looking for a challenging and rewarding career in a dynamic industry, we encourage you to apply.



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