Service Operations Director
7 days ago
Service Operations Director:
H&E Rentals seeks a Service Operations Director to oversee the management of service operations, customer relations, P&L budgeting, and training of service employees.
Key Responsibilities:
- Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
- Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.
- Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
- Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
- Work Area Management: Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
- Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
- Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.
Requirements:
- Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
- Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
- Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
- Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
- Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.
H&E Rentals values your talents, prioritizes your safety, and offers opportunities for growth. Our company provides a supportive environment for employees to thrive and grow.
We are an equipment company, run by equipment people, with a local approach and a national portfolio of equipment. We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match.
We are an equal opportunity employer and welcome applications from diverse candidates.
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