Service Operations Manager

1 week ago


Westborough, Massachusetts, United States Sunbelt Rentals Full time

Job Summary

Sunbelt Rentals is seeking a highly skilled Service Manager to oversee the maintenance and repair of company and customer equipment. As a key member of our team, you will be responsible for ensuring the efficient operation of our equipment fleet.

Key Responsibilities

  • Manage the repair and maintenance of company-owned and customer equipment, including the organization of equipment storage and inventory.
  • Develop and implement work schedules to meet customer needs and ensure equipment availability.
  • Order parts and supplies to maintain adequate stock levels.
  • Provide training and guidance to staff mechanics to ensure they have the necessary skills to perform their duties effectively.
  • Collaborate with equipment vendors to stay up-to-date on maintenance requirements and capabilities of new equipment.
  • Evaluate equipment after repairs, maintenance, or safety checks to ensure it meets quality standards.
  • Document equipment status before and after rental, including any issues or concerns.
  • Handle customer complaints regarding equipment condition or operation, providing prompt and effective solutions.
  • Promote a culture of safety awareness and ensure compliance with all relevant regulations.
  • Perform quality control checks to ensure equipment meets quality standards.
  • Update and maintain accurate records of equipment service history, including maintenance, repairs, and warranty claims.
  • Create, update, close, and bill work orders in a timely and efficient manner.
  • File warranty claims in a timely fashion to minimize downtime and ensure customer satisfaction.
  • Commission new equipment and ensure it is properly integrated into our fleet.
  • Manage parts inventory, including ordering, returning, and disposing of parts as needed.
  • Ensure compliance with all relevant regulations regarding hazardous waste disposal.
  • Provide regular reporting to management on equipment status, fleet performance, and other key metrics.

Requirements

  • Valid driver's license.
  • Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
  • Knowledge of work planning and scheduling, as well as other supervisory activities.
  • Strong understanding of equipment capabilities and safety requirements.
  • Clear perspective on maintenance and repair issues in the industry.
  • Planning and management experience.
  • Computer literacy.
  • Reporting experience.
  • Inventory management experience.

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, and lifting 50 pounds or more. The ability to work indoors and outdoors is also required.

Sunbelt Rentals is an Equal Opportunity Employer and welcomes applications from diverse candidates.



  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Westborough Operations Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesCustomer Service: Provide...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at the Westborough Operations Center. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.Key ResponsibilitiesProvide professional and courteous service to...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    OverviewThis role is designed to ensure a seamless and effective onboarding journey for both new and existing commercial clients, emphasizing our commitment to exceptional customer service. Role Responsibilities1. Spearheads the entire onboarding process for new clients or the addition of services for current clients.2. Implements innovative cash management...


  • Westborough, Massachusetts, United States CarMax Full time

    Location: Westborough, MassachusettsCompany Overview: CarMax, where your career can thrive.Position Summary:The Service Operations Leader is accountable for overseeing all functions within the Service Operations Department across designated locations. As a senior-level manager, this role partners with Sales, Business Office, and Purchasing teams to ensure an...


  • Westborough, Massachusetts, United States CarMax Full time

    Career Opportunity:Become a vital part of the CarMax team, a premier automotive retailer, as a Service Operations Leader. In this position, you will manage the Service Operations Division, working closely with diverse teams to guarantee an exceptional experience for both associates and customers.Key Responsibilities:Oversee teams and workflows for vehicle...


  • Westborough, Massachusetts, United States Waterford Fire Service Full time

    Beverage Service SpecialistCompany: Waterford Fire ServiceThe Beverage Service Specialist is responsible for preparing and serving drinks to patrons in a prompt, efficient, and courteous manner.Key Responsibilities:Craft beverages for guests and dining staff, ensuring all necessary supplies are readily available.Engage with guests to enhance their experience...


  • Westborough, Massachusetts, United States Spencer Gifts - Spirit Halloween Full time

    Job Summary:The Store Operations Manager is responsible for overseeing the total operation of a store, ensuring maximum sales and profitability by establishing and maintaining Guest Services and controlling expenses. This role is ideal for individuals with prior retail management experience who are looking for a challenging and dynamic work environment.Key...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Service Representative at Westborough Operations Center plays a vital role in delivering outstanding service through various communication platforms, including phone, email, and chat. This position requires a high level of proficiency in managing transactions, resolving issues, assisting with complex customer inquiries, and...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Service Representative at Westborough Operations Center plays a crucial role in delivering outstanding support through various communication channels, including phone, email, and chat.This position requires a high level of proficiency in managing transactions, addressing issues, assisting in the resolution of complex customer...


  • Westborough, Massachusetts, United States Superior Talent Source Full time

    Job OverviewWe are seeking a skilled and passionate Culinary Operations Manager to oversee a dynamic kitchen environment. This role is essential in maintaining high standards of food quality, safety, and operational efficiency within our establishment.Key Responsibilities:Kitchen Management: Supervise all kitchen activities, ensuring food preparation,...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Support Specialist at Westborough Operations Center plays a crucial role in delivering outstanding service through various communication platforms, including phone, email, and chat. This position requires a high level of expertise in managing transactions, addressing issues, assisting with complex customer inquiries, and...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position SummaryThe Client Support Specialist at Westborough Operations Center plays a crucial role in delivering outstanding assistance through multiple communication platforms, such as telephone, electronic mail, and live chat. This position requires a high level of expertise in managing transactions and addressing customer inquiries effectively.Key...


  • Westborough, Massachusetts, United States Toll Brothers Inc Full time

    Position OverviewTOLL LANDSCAPE, a distinguished entity in the landscape design, construction, and maintenance sector, is proud to celebrate two decades of excellence. As a proud subsidiary of Toll Brothers, the foremost builder of luxury residences in the United States, we are committed to delivering unparalleled quality and service.Key...


  • Westborough, Massachusetts, United States Lowe's Companies Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Assistant Store Manager to join our team at Lowe's Companies. As a key member of our store leadership team, you will be responsible for leading a team of associates to deliver exceptional customer service and ensure a clean, safe, and well-stocked store environment.Key...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Service Representative at Westborough Operations Center plays a crucial role in delivering outstanding support through various communication platforms, including phone, email, and chat. This position requires a high level of expertise in managing transactions, addressing issues, assisting with complex customer inquiries, and...


  • Westborough, Massachusetts, United States YMCA of Central Massachusetts Full time

    Job SummaryWe are seeking a highly organized and reliable individual to join our team as a Building Supervisor at the YMCA of Central Massachusetts. As a key member of our staff, you will be responsible for ensuring the smooth operation of our facilities and providing exceptional customer service to our members and guests.Key ResponsibilitiesFacility...


  • Westborough, Massachusetts, United States Coghlin Companies Full time

    Job OverviewPosition SummaryThe Logistics Operations Manager oversees and coordinates all warehousing activities, ensuring the secure receipt, storage, retrieval, and timely dispatch of goods.Key ResponsibilitiesSupervises all warehouse staff, including the warehouse supervisor and direct reports.Manages diverse warehouse functions such as receiving,...


  • Westborough, Massachusetts, United States Lowe's Companies Full time

    About the RoleLowe's Companies is seeking a highly skilled and experienced Operations Assistant Store Manager to join our team. As a key member of our store leadership team, you will be responsible for leading a team of associates to deliver exceptional customer service and drive operational efficiencies.Key ResponsibilitiesAnticipate customer flow and work...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Service Representative at Westborough Operations Center plays a vital role in delivering outstanding support through various communication channels, including phone, email, and chat. This position requires a high level of proficiency in handling transactions, resolving issues, assisting with complex customer inquiries, and...


  • Westborough, Massachusetts, United States Westborough Operations Center Full time

    Position OverviewThe Customer Service Representative at Westborough Operations Center plays a crucial role in delivering outstanding service through various communication methods, including phone, email, and chat. This position requires proficiency in handling transactions, addressing issues, assisting with complex customer inquiries, and providing a...