Restaurant Operations Manager

1 week ago

Madisonville, United States Zaxby's Full time
Job Summary
Zaxby's is seeking a highly skilled Restaurant Shift Leader to oversee the daily operations of our restaurant, ensuring that team members meet company standards and guests have a positive experience. About the Role
This full-time position offers competitive pay, flexible scheduling, and opportunities for advancement within the company. As a Restaurant Shift Leader at Zaxby's, you will be responsible for managing team performance, maintaining high operational standards, and creating a fun and engaging atmosphere for both staff and customers. Key Responsibilities
Oversee the people, processes, and products required to execute a shift; Set shift goals and assign tasks to team members; Ensure processes are properly followed and respond to guests' needs; Create a culture of high-performance and train and coach team members to meet all company standards; Mentor, coach, and develop team members and communicate performance concerns to your General Manager; Prioritize the guest and team member experience and resolve complaints and concerns in a friendly and respectful manner; Communicate shift goals and motivate team members to meet goals and perform to their highest ability level; Delegates tasks to team members and supervises performance during a shift; Maintain operational standards and ensure compliance with all Zaxby's Franchising LLC and Zax LLC guidelines, policies, and procedures; Ensure service, product quality, and cleanliness standards are consistently upheld; Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations; Receives and reconciles truck deliveries, ensures product is properly stocked, and completes daily inventory counts; Manage food production and quality by monitoring prepping, cooking, and holding processes and taking corrective action when necessary; Tracks food safety and quality throughout the shift and ensures guests receive accurate orders that meet company standards and guests' satisfaction; Plans shift duties and ensures opening and closing duties are complete; Collaborates with management team to develop goals and reports back to management on goal progress; Ensure processes, policies, and procedures are properly followed throughout daily operations; Follows company cash management policies; Maintain compliance with federal, state, and local laws and guidelines; Utilize management tools and keep neat, accurate, and current records; Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description; Ensure the team works safely and follows all safety guidelines and procedures; Immediately report all human resources and risk management concerns to your General Manager and District Manager; Escalate other concerns to your supervisor when appropriate.
Requirements
The following requirements must be met in order to qualify for this position: Must be 18 years of age or older; Must have reliable transportation; Available to work a minimum of 5 days and 32 to 40 hours per week; Ability to work a flexible schedule including days, nights, weekends, and holidays; Successful completion of background check; Demonstrates leadership qualities, organizational skills, and ability to interact cooperatively with others; Leadership experience preferred.
What We Offer
We offer a comprehensive training program, meal discounts, and opportunities for advancement within the company. Additionally, we provide benefits such as medical insurance, dental insurance, vision insurance, short-term disability, long-term disability, employer-paid life insurance, and a 401(k) plan with employer match.

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