Technical Support Specialist for Apple Macbook Environments

2 days ago


SanFranciscoCAMission St, United States Cognizant Full time
Cognizant is Hiring: Expert IT Support Specialist

The position of Sr. IT Support Specialist at Cognizant focuses on providing comprehensive technical support for Apple Macbook users, emphasizing hardware and software troubleshooting, JAMF Pro administration, and network connectivity issues.

Key Responsibilities:

  • Provide expert IT support for Apple Macbook users, including setup, maintenance, and troubleshooting hardware and software issues.
  • Administer JAMF Pro to deploy, configure, and maintain MacOS devices across the organization.
  • Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.
  • Maintain and manage user accounts and permissions within various platforms.
  • Collaborate with the IT team to identify and implement process improvements.
  • Document technical processes, incidents, and solutions in an organized manner.
  • Stay up-to-date with the latest IT technologies and best practices relevant to the role.

Required Skills and Qualifications:

  • 5-8 years of experience in IT support, specifically with Apple Macbook environments.
  • Proficiency in JAMF Pro administration, MacOS support, and fundamental networking concepts.
  • Strong communication, problem-solving abilities, and capacity to work independently and within a team.
  • Bachelor's degree in information technology, Computer Science, or equivalent experience.

Benefits:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Salary Information:

The annual salary for this position is between $102,820 - $158,500, depending on experience and qualifications.



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