Product Manager for Innovative Solutions

4 weeks ago


Philadelphia, Pennsylvania, United States Penn Medicine Full time

Penn Medicine is a leading academic medical center dedicated to providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine.

The Product Manager for Innovative Solutions will assist in the management of assigned programs to support University of Pennsylvania Health System (UPHS) initiatives.

This role is embedded within the application team and requires providing support and general oversight to assigned programs.

The individual will collaborate with representatives of Penn Medicine Information Services, Penn Medicine entity leadership, third-party collaborators, vendors, and customer partners to coordinate the delivery of information services proposals and solutions.

A key area for this role is to provide customer service and relationship management for partners of Penn Medicine and assigned programs.

The Product Manager will work closely with third-party vendors to provide guidance in the design, installation, modification, support, and testing for the implementation and maintenance of technology platforms and support overall program management.

This role requires individuals to travel locally to partner sites up to 50% of their time.

Responsibilities:

  • Serves as a primary liaison between Penn Medicine and partners in assigned programs.
  • Works with the IS Director, VP, and CIO to understand the organization's strategic and tactical priorities and gather requirements for assigned programs' product and service offerings.
  • Defines and clearly conveys priorities, goals, and expectations through communication and alignment of priorities; maintaining adherence, by IS Team, to established processes and procedures, accountability to commitments, and achievement of expected outcomes.
  • Actively supports the Manager/Director in leading continuous quality improvement activities for assigned programs.
  • Works with Financial Analyst to coordinate vendor relationships as required, including managing PO software processes and contract management processes.
  • Participates in sales efforts and contract negotiations for potential new partners within assigned programs, including demonstrations, scoping, contract, and pricing delivery and follow-through.
  • Occasionally leads projects from original concept through final implementation. Establishes project deliverables, documents business requirements, and develops project plan, forecast, and schedule. Manages scope, cost, and timeline to agreed-upon parameters.
  • Identifies performance risks and recommends corrective actions to drive performance.
  • Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  • Other duties as assigned to support the unit, department, entity, and health system organization.

Education or Equivalent Experience:

  • Bachelor of Arts or Science in Business, Healthcare, or IT-related discipline or equivalent (Required)
  • 5+ years of progressive experience in a complex healthcare provider or healthcare research environment (Required)
  • 2+ years of functional project management experience (Required)
  • 2+ years of customer relationship management (Required)
  • Masters degree in Business, Healthcare, Information Services, or related discipline (Preferred)
  • Consultant experience in a health system and/or laboratory environment (Preferred)

Certifications:

  • PMP preferred
  • Epic Certifications preferred


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