Airline Account Manager
3 weeks ago
About Us
Viasat is a leading provider of global connectivity solutions, shaping the future of communication for consumers, businesses, governments, and militaries worldwide. Our mission is to deliver connections with the capacity to change the world.
Job Summary
We are seeking an experienced Airline Account Manager to join our team. As a key member of our account management team, you will be responsible for building and maintaining strong relationships with our airline customers, driving strategic initiatives, and delivering exceptional customer service.
Key Responsibilities
- Serve as the primary point of contact for airline customers, ensuring seamless communication and issue resolution
- Develop and execute strategic plans to drive revenue growth and customer satisfaction
- Collaborate with cross-functional teams to deliver in-flight WiFi solutions and meet customer needs
- Manage customer relationships, including Quarterly Reviews and Executive Reviews
- Develop and maintain project management results, including implementation plans, project schedules, and budget variance reports
- Negotiate customer service agreements, amendments, and change orders
Requirements
- 5+ years of customer-facing account management and program management experience in a technological organization
- Proven program management skills with the ability to work on multiple projects simultaneously
- Demonstrated ability to think creatively and strategically when implementing products and solving problems
- Proficient in MS Office, including MS Project
- Proven ability to communicate effectively with technical and non-technical individuals
- Bachelor's degree in Engineering, Business, or equivalent experience
- Ability to travel up to 25% domestically and internationally
Preferred Qualifications
- Previous airline or OEM experience
- Software and hardware development oversight experience
- Strong negotiating and influencing skills
- MBA strongly preferred
Compensation
The salary range for this role is $156,700.00 - $231,000.00 per annum, with additional cash or stock incentives and comprehensive benefits package, including medical, financial, and wellness benefits.
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