Sports Events Team Lead

4 weeks ago


Burlington, North Carolina, United States The Sports Facilities Companies Full time
Job Summary

The Sports Facilities Companies is seeking a highly motivated and organized Events Team Lead to join our team at the Burlington Pickleball Complex. As a key member of our events team, you will be responsible for providing exceptional customer service, managing daily operations, and executing sports events and non-sporting events.

This is a part-time, non-exempt position that requires a flexible work schedule, including nights, weekends, and holidays. If you have a passion for serving others, a strong eye for detail, and experience in event execution and customer service, we encourage you to apply.

Key Responsibilities
  • Provide first-class customer service to all visitors and guests
  • Manage daily operations, including supervising events team members, executing program registrations, and maintaining facility upkeep
  • Assist with training and monitoring quality control for the events department
  • Directly assist guests with program registrations, point-of-sale transactions, and event information
  • Perform operating procedures relating to events and programs
  • Support all aspects of open play and game day operations for pickleball games
  • Responsible for opening and closing duties of the facility
  • Assist with monitoring quality control of vendor performance
  • Consistently communicate issues and relevant updates to direct supervisor
Requirements
  • Flexible work schedule, including nights, weekends, and holidays
  • Previous supervisory experience preferred
  • Excellent communication skills, both verbal and written
  • 1-2 years of event execution and/or college athletics experience
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations


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