Medical Support Specialist
4 weeks ago
Job Title: Front Office Lead - Medical Assistant
Job Summary: We are seeking a highly skilled and experienced Medical Assistant to join our team as a Front Office Lead. The ideal candidate will have a strong background in customer service, medical terminology, and administrative skills.
Responsibilities:
- Assist in the training and development of Front Office Staff.
- Manage the schedule to ensure coverage.
- Oversee registration, insurance verification, and checkout process.
- Perform weekly packaging of day sheet records to help reconcile receipts.
- Ensure compliance of daily task logs and patient disposition logs.
- Maintain inventory to support day-to-day front office operations.
- Ensure EOBs, insurance payments are scanned, and invoices sent in a timely manner.
- Ensure cleanliness and decorum of all spaces within the facility while ensuring rooms are prepped and cleaned after each patient encounter.
- Maintain Worker's Comp files and records.
- Oversee State DOT Physicals program.
- Handle patient complaints while maintaining strict confidentiality.
Requirements:
- Medical Assistant Certificate
- BLS certification
- Ability to work weekends and some afternoon shifts
- Exceptional customer service skills
About Us: American Family Care Point Loma is a leading urgent care provider dedicated to delivering high-quality patient care and exceptional customer service. We are committed to creating a positive and supportive work environment for our team members.
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