Retail Associate

3 weeks ago


Pensacola, Florida, United States Sam's Club Full time
Member Experience Specialist

At Sam's Club, we're looking for a skilled Member Experience Specialist to join our team. As a key member of our club team, you will be responsible for ensuring our members have a positive shopping experience. Your primary focus will be on providing exceptional customer service, maintaining a clean and organized store environment, and ensuring that our members' needs are met.

Key Responsibilities:
  • Provide exceptional customer service to members across the club, answering any questions they may have and resolving any issues that may arise.
  • Maintain a clean, neat, and member-ready area, including the parking lot and surrounding areas.
  • Ensure that our members' club pick up orders are filled by contacting them to notify when pickup time is delayed, informing them when products are unavailable, and offering alternative product options when needed.
  • Resolve member issues and concerns in a timely and professional manner.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.

Requirements:
  • Customer service experience, preferably in a retail environment.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong communication and problem-solving skills.
  • Ability to stand for long periods of time and lift up to 25 pounds.

What We Offer:
  • Competitive pay and performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.


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