Diverse Student Ambassador at Golden Gate University
6 days ago
As a Student Assistant at Golden Gate University, you will serve as the first point of contact for our office suite, providing exceptional customer service and support to students. This is an excellent opportunity to develop your organizational skills, take initiative in all aspects of your work, and contribute to creating a welcoming community for all.
About You:
We are seeking a motivated and responsible student who is comfortable working independently and prioritizing tasks. You should have strong interpersonal skills, be able to multitask in a fast-paced environment, and be highly sensitive to issues of confidentiality. Your ability to learn new technologies and software is essential, as well as your willingness to provide input on improving existing processes.
Essential Functions:
* Provide administrative support to the Division of Student Success (DSS).
* Document student requests and prepare forms as necessary.
* Exercise high customer service by managing visitor/caller inquiries until resolution is reached.
* Take the lead in actively listening to inquiries, patiently explaining school procedures, and then seeking staff assistance when necessary.
* Utilize various software to update student and employer information.
* Continuously learn about updates to school policy/procedures and share learned information.
* Answer in-person and phone inquiries.
* Take mail to and retrieve mail from the mail room.
* Create flyers and other marketing materials for the office that would appeal to GGU students.
* Troubleshoot office equipment.
* Stay knowledgeable about student services and upcoming events.
* Provide support for on-campus events.
* Offer perspectives and opinions as a student to enhance our services.
Qualifications:
* Currently enrolled at Golden Gate University.
* Schedule flexibility during DSS office hours, 9:00am-5:00pm, Monday through Friday, with a minimum of 3 days per week and up to 19 hours per week.
* Experience in clerical assistance and customer service preferred.
* Strong organizational and interpersonal skills required.
* Ability to prioritize and work independently.
* High attention to detail.
* Proficiency using MS Office and comfortable learning new technologies.
* Must be highly sensitive to issues of confidentiality.
Benefits:
* Limited University's benefits
* Hourly rate: $18.67
About Us:
Golden Gate University is an equal employment opportunity employer, committed to inclusive excellence and creating a safe and welcoming community for all.
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