User Experience Researcher

7 days ago


Santa Clara, California, United States Russell Tobin Full time

Job Overview

Russell Tobin & Associates is seeking a User Experience Researcher to drive usability research and create seamless user experiences for our client in the technology industry.

Salary Range: $90-96/Hour DOE

Location: Santa Clara, CA

About the Role

This role is part of a small, multidisciplinary team tasked with building user-friendly interfaces and environments for health customers and members. As a User Experience Researcher, you will be responsible for:

  • Developing best practices for conducting user research and creating a usability toolkit for both digital and environmental studies.
  • Conducting user experience studies, including focus groups, usability tests, surveys, contextual inquiry, task analysis, and more.
  • Promoting usability best practices within the organization beyond the design team.
  • Developing testing materials, creating tasks, and defining success criteria for usability studies.
  • Presenting usability study results with actionable, research-based recommendations to product teams.
  • Collaborating with designers to refine wireframes and mockups, ensuring a seamless user experience.
  • Documenting usability findings and ensuring they are correctly implemented by the design team.
  • Establishing programmatic research methodologies for consistent insights into environmental and UI design.

Requirements

To be successful in this role, you will need:

  • An advanced degree in Cognitive or Social Psychology, Design, Human-Computer Interaction, or equivalent experience.
  • A minimum of 7+ years of experience conducting user research and formal usability studies.
  • Proven experience in usability methods such as contextual inquiry, cognitive walkthroughs, heuristic review, and remote testing.
  • A strong interest in understanding user workflows and advocating for customer-centered design.
  • A team-oriented and collaborative approach in a dynamic environment.
  • The ability to self-direct, manage projects, and maintain attention to detail.
  • Strong verbal and written communication skills to articulate complex findings clearly.
  • Familiarity with tools like Figma or Quip is a plus.

What We Offer

At Russell Tobin, we offer comprehensive benefits, including healthcare coverage, supplemental coverage, retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.



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