Community Engagement and Operations Specialist
1 week ago
About PMI
At PMI, we strive to create a culture of inclusivity and diversity where every individual feels valued and empowered to contribute their unique perspective. We are committed to nurturing an environment that fosters communication, collaboration, and growth.
Job Summary
We are seeking a highly skilled Community Engagement and Operations Specialist to support the day-to-day operations of our North American community segments. This role will focus on fostering engagement, improving member satisfaction, and driving growth across various community segments.
About the Role
- Drive community engagement by developing and implementing data-driven improvements that enhance member and community satisfaction.
- Collaborate with cross-functional teams to achieve organizational and region-specific goals.
- Monitor community activities and gather insights to report on engagement metrics, identifying areas for improvement.
- Coordinate and manage communication efforts across community segments, ensuring consistent messaging and alignment with organizational goals.
- Organize and facilitate community events, webinars, and meetings to foster interaction and knowledge sharing among members.
- Oversee and manage PMO GA hubs, ensuring alignment with organizational objectives and efficient operation.
- Lead the management of virtual community groups, fostering engagement and collaboration within the community.
Requirements
- Bachelor's degree in Communications, Marketing, or a related field.
- 3-5 years of experience in community management, engagement, or a related role.
- Strong understanding of community engagement strategies and metrics.
- Excellent communication and interpersonal skills.
- Proficiency in project management and organizational tools is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Experience with social media management and online community platforms is a plus.
What We Offer
- An estimated salary of $65,000 - $75,000 per year, based on your qualifications and experience.
- A comprehensive benefits package, including health, dental, and vision insurance.
- Skill development opportunities to help you grow professionally.
- A global network of professionals to enrich your experience.
- Flexible work options to balance your work-life balance.
- Award and bonus opportunities based on performance.
EEO Statement
PMI is an equal employment opportunity employer and does not discriminate against any employee or applicant because of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
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