DFA Service Representative Position

5 days ago


Little Rock, Arkansas, United States State of Arkansas Full time

**Job Summary:**

We are seeking a highly skilled DFA Service Representative to join our team at the State of Arkansas. This role is responsible for examining evidentiary records, contracts, tax returns, or child support case management activities.

In this position, you will be responsible for computing penalties and refunds, collecting fees, child support payments, or arrearage amounts. You will also provide information and assistance to taxpayers or child support customers regarding laws, regulations, and reporting procedures.

The ideal candidate will have knowledge of the principles and practices of organizational management and public administration. They will also have experience with accounting and ability to identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records.

**Responsibilities:**

  • Examine evidentiary records including tax returns, applications, forms, vouchers, records and reports to verify accuracy, as well as compliance, with laws and regulations.
  • Compute taxes, penalties, interest, or refunds due and prepares forms to bill/refund taxpayer.
  • Corrects tax returns, forms, contracts, and evidentiary records for taxpayers.
  • Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.

**Requirements:**

  • Bachelor's degree in Business Administration, Accounting, or related field.
  • 2+ years of experience in accounting, auditing, or tax preparation.
  • Knowledge of Arkansas state and federal laws and regulations.
  • Excellent communication and interpersonal skills.

**Salary:** The estimated salary for this position is $42,601 - $68,108 per year, based on location and level of experience.



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