Customer Service Representative

1 week ago


Batavia, Ohio, United States Duravant Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Duravant. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide technical information to customers regarding the use, operation, and maintenance of our equipment
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Manage customer service requests, including order entry, parts and service orders, and warranty claims
  • Collaborate with internal teams to ensure seamless customer service and support
  • Develop and maintain strong relationships with customers to drive loyalty and retention
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a customer-facing role, preferably in a manufacturing environment
  • Strong analytical, organizational, and communication skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Experience with Salesforce and Epicor ERP is a plus
What We Offer
  • A competitive compensation package
  • A comprehensive benefits program
  • Opportunities for professional growth and development
  • A collaborative and dynamic work environment
", "company": "Duravant", "location": "Batavia, OH"}

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