Finance Representative II
3 weeks ago
We are seeking a highly skilled and detail-oriented Finance Representative II to join our team at JobRialto. As a key member of our Finance Shared Services department, you will provide exceptional customer support to internal and external stakeholders, resolving complex issues and answering inquiries related to finance, travel, expense management, card administration, accounts payable, and information technology.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and effective manner
- Access information from multiple sources using various computer programs
- Field and receive customer inquiries for basic to complex administrative issues and questions
- Provide high-quality customer care services by collecting information, performing transactions, and documenting service in a case management system
- Collaborate with peers and supervisors to answer complex client questions
Requirements:
- Basic experience with Windows
- Hands-on experience with MS Office 2010 Applications, Microsoft Edge, and Outlook
- Excellent written and verbal communication skills
- Customer service experience (call center, service-oriented, retail customer service, medical office, financial services, bank tellers, IT Service Desk, IT Help Desk, etc.)
- 2 years of relevant experience
- Bilingual - fluency in English and Spanish (written and verbal)
Preferred Qualifications:
- Experience managing customers or clients
- Familiarity with Accounts Payable, Travel and Expense, and IT
- Case management systems and knowledge base systems required (Service Now)
- Enterprise-level financial systems
- PeopleSoft Enterprise Helpdesk
- Expense Management System or Concur experience
- Work history with financial systems including Oracle Financials or Deltek Cost Point
- Experience in a finance shared service or call center environment
Education:
- High School / GED
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