Channel Operations Manager
4 weeks ago
As a Channel Operations Manager at Omni Inclusive, you will be responsible for overseeing the day-to-day multi-channel tactics from kick-off to delivery for label updates in accordance with Client multi-channel standards and Marketing Operations roadmap. This role requires strong project management skills, a deep understanding of the key steps around creation/updating print and digital materials, and the ability to navigate complex organizational environments.
Key Responsibilities:
Track day-to-day multi-channel tactics and ensure timely and accurate communications with stakeholders.
Assist Business Project Management and Regulatory Leads on strategy and rollout of label updates.
Lead and be point-of-contact for Multichannel Hub on label update communications and questions.
Monitor budgets for all multi-channel tactics through annual and semi-annual budget exercises and daily tracking.
Ensure pull-through of label updates to existing pieces, including in-market or planned to be in-market after the regulatory dictated go-live date.
Champion projects through PReP by attending PReP Prioritization, scheduling PReP Reviews, and close-out activities.
Work with PM and regulatory lead to prepare strategy and communication decks, create bundling strategy, and track key dates.
Manage projects in MNG and Veeva, and manage relationship with production agencies.
Approve estimates and SOs, review markups and storyboards for submission, and QC and approve materials.
Ensure creative assets are delivered to production agency in the correct format and in a timely manner.
Update the Multi-Channel Hub's work management system of record, including all project timelines and status updates.
Requirements:
Strong project management background and ability to navigate complex organizational environments.
Strong understanding of the key steps around creation/updating print and digital materials and how it is distributed through direct mailings and fulfillment.
Strong knowledge of multi-channel environment and ability to work in a matrix team setting.
Background in a regulated corporate structure or industry.
Ability to manage financial budgets for a large portfolio of various printed items, including estimates, invoices, and tracking budgets.
Ability to learn new technology/systems quickly.
Education:
Bachelor's degree. Pharmaceutical experience preferred.
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