Technical Support Specialist

4 weeks ago


Mt Juliet TN USA, United States Staffing Technologies Full time

Staffing Technologies is seeking a skilled Technical Support Associate to join our team

We have two open positions available:

1. 2nd shift position: Monday-Thursday 4:00 PM – 3:00 AM

2. 3rd shift position: Friday 8:30 AM to 5:30 PM Saturday and Sunday 5:00 AM to 5:30 PM Monday 8:30 AM – 5:30 PM

The Technical Support Associate will be responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Key responsibilities include:

Key Responsibilities


• Providing technical support for desktops, laptops, and mobile devices


• Troubleshooting and resolving technical issues related to hardware, software, and network connectivity


• Collaborating with team members and customers to resolve technical issues and improve systems


• Developing and implementing technical solutions to improve system efficiency and effectiveness

Requirements


• 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment


• Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP


• Excellent verbal and written communication skills and attention to detail


• Must possess good time management, organization, and multi-tasking skills


• Solid analytical and problem-solving skills

Technical Requirements


• Knowledge of computer operations and their interfaces


• Working knowledge of communications protocols and networking technology and hardware


• Working knowledge of IT infrastructure architecture


• Windows 10 desktop implementation and support


• Microsoft Office and Office 365 services



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