Field Service Technician Specialist
5 days ago
The Analogic Corporation is seeking a highly skilled Field Service Technician Specialist to join our Global Field Service Department in Austin, Texas.
About the Role:
We are looking for an experienced and reliable individual to drive our exceptional customer service experience, improve customer satisfaction, maximize customer retention, and increase profitability. This position reports to the Sr. Manager of Security Field Service and covers daily regional needs at airports in Austin, Texas and surrounding sites.
Key Responsibilities:
- Determine proper solutions to diagnose errors, technical problems, and maintain technical product knowledge.
- Document and produce timely and detailed service reports.
- A willingness to exceed company and customer requirements.
- Responsive to customer needs and building a positive relationship.
Requirements and Qualifications:
- Minimum of 3-5 years' experience in troubleshooting and repair.
- Ability to plan and perform repairs and preventative maintenance independently in the field.
- Able to schedule work based on field needs.
- Exceptional at managing time and able to complete assigned small field projects.
- Technically savvy; innovative, quick to learn and adapt to new technology.
- Professional attitude and be customer focused.
- Possess excellent communication skills, both written and oral, to document detailed reports.
- Thorough follow up skills are a key responsibility and expectation of this job.
- Flexible and open to a fluid schedule and working environment.
- Ensure all tools and calibrated equipment are properly maintained at all times.
- Must possess valid driver's license and US Passport.
- Must be able to pass a background check (e-QIP).
- The role involves working with the TSA, as a condition of employment and continued employment, you are required to obtain and maintain the necessary public trust security clearance(s).
- Travel, overtime, and working hours may vary depending on current workload.
Compensation Package:
- An estimated salary range of $65,000 - $90,000 per year, based on experience.
- 401k with company match vested immediately.
- HSA/FSA match.
- 8 weeks paid parental leave.
- Healthcare for now and healthcare as your family and health change.
- Continuous Education Pathways.
About Analogic Corporation:
- We value your unique skills and abilities and invite you to join our team in saving lives by supplying first responders with high-tech medical products and transportation security professionals with leading-edge aviation security screening equipment.
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