Fire Alarm Service Coordinator
7 days ago
Nutech Fire Alarm and Security is a dynamic alarm company servicing Southern California, providing exceptional fire alarm services to commercial businesses.
We are seeking an experienced Service Coordinator who can work independently, manage day-to-day service activities, and maintain existing/new service accounts. The ideal candidate will have excellent customer service skills, be proficient in computer software (Microsoft Excel, Word, Outlook, and Access), and possess a positive attitude towards work.
Key Responsibilities:
- Manage day-to-day service activities, including scheduling service calls, invoicing, and maintaining existing/new service accounts.
- Contact commercial business customers to maintain fire alarm services mandated by State law.
- Schedule/identify service calls, inspections, and repairs for existing customers.
- Prospect and identify direct end-user sales opportunities, prepare service proposals with assistance from management, track, and schedule re-occurring service.
- Create proposals, track pending repairs, dispatch technicians for scheduling of planned maintenance and service, and gather proposals from subcontractors.
- Monitor and follow up on pending repairs, order parts/materials needed to complete pending repairs, and track delivery for project completion.
- Schedule and follow up on all monthly/semi-annually/annually re-occurring service accounts, ensuring timely communication with contract customers, key customers, and subcontractors.
- Collect building alarm system information, consult with building/facility personnel and property managers to make service recommendations to ensure trouble-free system performance and compliance with maintenance and testing requirements.
- Perform account maintenance to maintain and strengthen relationships, provide customer status reports, follow up on services sold, attend sales meetings, resolve collection problems, interface with commercial property managers and building engineers, review service reports, and support internal staff requests for information.
Requirements:
- Some college education or equivalent experience.
- Service dispatching, office administration, and customer service with at least 3 years combined experience.
- Must be organized, able to work without constant supervision, able to communicate effectively with both internal and external customers.
- Show initiative regularly and engage in proactive behavior while looking for service opportunities.
- Ability to contribute and operate in a team environment and coordinate with other departments.
- FIRE ALARM AND SECURITY INDUSTRY KNOWLEDGE HELPFUL.
Compensation:
$65,000 - $85,000 per year, plus benefits, including health insurance, accrued paid vacation, paid holidays, and a friendly family environment.
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