Senior Instrument Repair Specialist

3 days ago


Fresno, Texas, United States Guitar Center Full time

Guitar Center embodies a world of creativity and music, encouraging staff to find their own individual sound. Our mission is to develop and nurture lifelong musicians, making a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.

We believe in creating inclusive environments that put our customers first, fulfilling our mission while providing great customer experiences and quality work.

As our Senior Instrument Repair Specialist, you will provide exceptional maintenance and repair services on customer-owned instruments and assist in maintaining store inventory, continually building and increasing business through great customer experiences and quality work.

A few key characteristics make our Senior Instrument Repair Specialists successful:

  • Customer Focus: Understands customer service principles, providing an excellent customer experience, connecting with customers in a meaningful way, being approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers.
  • Initiative: Identifies opportunities and issues, following through on work activities to capitalize or resolve them, learning quickly, and taking positive action without being requested to do so.

Selling skills are essential, as you will work through our certification program to gain a base understanding of products and sales techniques.

As our Senior Instrument Repair Specialist, you will:

  • Interact with customers, ensuring a positive customer experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear, as requested
  • Complete warranty repair work
  • Additional duties as assigned

Why Guitar Center? We offer unique benefits, including gig leave for musicians, robust benefits, and perks like medical, dental, vision, 401K with company match, mental health support, paid sick/holiday/vacation time, employee discount program, and tuition reimbursement options.

Requirements:

  • Skilled understanding of repairing guitars

Estimated Salary: $55,000 - $65,000 per year, based on location and experience.



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