Admissions Coordinator

Gosnold, Inc. is a nationally accredited non-profit leader in the prevention, treatment, and recovery of mental health and substance use disorders. We offer a full continuum of care, including a wide range of treatment options. As an Admissions Coordinator, you will play a critical role in supporting our mission by gathering pre-admission patient information, determining admission suitability, and providing excellent customer service to patients, families, and referring parties.

• Provide exceptional customer service and communicate effectively with Gosnold customers, including patients, families, healthcare providers, and other referring parties.
• Determine preliminary payer status and verify health insurance coverage upon admission.
• Prepare and maintain accurate and complete electronic/paper patient records, reflecting current level of care and other pertinent information.
• Initiate financial interviews with clients, collect relevant documentation and money, and assist with follow-up and collection activities to ensure client payment for services.
• Communicate with other departments to ensure maximum utilization and reimbursement.
• Clearly and accurately communicate knowledge of the programs in the Gosnold service line and optimize referrals to Gosnold inpatient, residential, family, or outpatient programs.
• Retain knowledge and awareness of key Gosnold referral accounts, prioritize their requests accordingly, and process patient records in accordance with established Gosnold standards.
• Respond to general information requests by directing callers to websites or other information sources.
• Interface with all levels of management and peers in a manner that promotes learning and mutual respect.
• Support new initiatives, seek creative solutions to challenges, and participate in department and program improvement projects.
• Collect and document pertinent financial and personal information relative to patient treatment.
• Understand or be able to learn about systems of addiction and mental health treatment.
• Collect and interpret clinical information provided by referents or prospective patients.
• Work as an active and cooperative member of the Patient Access team.
• Maintain accurate admission documents and prepare statistical reports for management within established time schedules.

Requirements

• High School Diploma
• Ability to use a computer and web-based programs
• Strong customer service orientation
• Knowledge of electronic data systems
• Ability to accurately enter data into an electronic health record system
• Ability to multi-task and service multiple callers

Gosnold offers a comprehensive benefits package, including health and dental insurance, vision insurance, medical and dependent care flexible spending accounts, generous paid vacation, sick, and holiday time, 403b retirement savings plan with employer match, personal financial management services, life and supplemental life insurance, critical illness and accident insurance, family first caregiver benefit, employee assistance program, pet insurance, and tuition assistance.