Omnichannel Solutions Implementation Manager

7 days ago


Houston, Texas, United States CART Full time

About the Role:

We're seeking a highly skilled Omnichannel Solutions Implementation Manager to join our team at Cart.com. As a key member of our GTM team, you will be responsible for ensuring exceptional customer experiences through various projects, including onboarding new clients, technical scoping, solutioning, and development. Your goal will be to successfully implement our Constellation OMS, enabling clients to effectively manage their day-to-day business.

Your Key Responsibilities:

  • Communicate with key stakeholders to determine project requirements and objectives.
  • Build and maintain an action-driven plan for each implementation, including project plans, objectives, technologies, schedules, funding, and staffing.
  • Lead multiple standalone projects, working with clients and functional areas to gather requirements, scope, delegate project tasks, and communicate project statuses internally and externally.
  • Develop technical connections between clients' ERP systems and Cart.com's Constellation order management software.
  • Work cross-functionally to identify and resolve problems.
  • Brainstorm and provide solutions that best serve clients' business models throughout the implementation process.
  • Act as the primary point of contact for client communications between cross-functional teams.

What We're Looking For:

  • 4+ years' experience in supply chain implementation, with advanced-level expertise in OMS/WMS.
  • Strong technical expertise in EDI files and API endpoints, with experience in facilitating integration and data transmission between front-end ERP systems, OMS, and WMS platforms.
  • Experience managing complex supply chain projects, with a proven track record of successful project delivery.
  • Excellent communication, collaboration, and problem-solving skills, with the ability to work effectively in a dynamic environment.
  • A self-starter with a strong work ethic, able to initiate and present solutions when blocked.

About Us:

Cart.com is a leading commerce enablement company, providing digital and physical infrastructure to empower businesses to unify commerce operations across channels. We're committed to building a company that is committed to living out our 6 core values, including being brand-obsessed, thinking beyond the box, and remembering to be human.



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