Business Systems Director

1 week ago


Portsmouth, Virginia, United States Loftware Full time
Director of Business Systems

We empower businesses to optimize their operations and supply chain management through cutting-edge technology solutions.

About Loftware

Loftware is a leading provider of cloud-based labeling platforms, serving businesses of all sizes. Our solutions enable companies to manage labeling across their operations and supply chain, printing over 51 billion labels annually. We foster supply chain agility and support evolving customer and regulatory requirements, helping companies save over $200 million in fines annually.

Job Overview

We seek an experienced Director of Business Systems with a strong technical acumen and passion for enhancing business operations. The ideal candidate will possess expertise in designing and implementing technology solutions to enhance overall efficiency and effectiveness. Experience with system migrations and maintaining data integrity through rigorous data cleanup, enrichment, and management processes (preferably focused on Salesforce) is required.

Key Responsibilities and Tasks
  • Develop and implement business systems architecture strategy, ensuring alignment with organizational objectives and strategy.
  • Guide the implementation, integration, and deployment of key business systems, such as Dealhub and LinkSquares within our Salesforce environment.
  • Assess the current state of the organization's existing Business System infrastructure and software applications to identify gaps and areas that need improvement.
  • Spearhead the development and refinement of key initiatives, including customer and partner portals on Salesforce Experience Cloud.
  • Lead the team responsible for administration of all major systems, including Salesforce, Dealhub, and other Loftware systems.
  • Work with internal engineering team and external vendors to evaluate build vs. buy decision on key priorities.
  • Collaborate with EVP, Operations Transformation, to drive initiatives to modernize our business systems architecture.
  • Evaluate new software requests/capability requests from the business, working with requestor to develop business case and evaluate alternatives.
Data Management and Integrity
  • Head initiatives for data cleanup, enrichment, and maintenance, ensuring consistent reliability and business readiness.
  • Design and execute strategies to maintain data accuracy and relevance.
  • Leverage integration tools and methods to facilitate interoperability.
System Migration Expertise
  • Helm system migration projects with an emphasis on data integrity, minimizing disruptions.
  • Develop and implement migration strategies suitable for diverse business scenarios.
Business Intelligence
  • Oversee business intelligence capability, ensuring a unified source of truth and seamless integration.
  • Maintain and evolve executive 'Insights dashboard' within our Qlik BI tool.
  • Work with organizational leaders to develop and evolve operational dashboards and automate metrics gathering.
Team Leadership & Development
  • Foster, mentor, and drive a team of technical professionals and business system analysts.
  • Oversee projects ensuring they adhere to timelines, budgets, and quality benchmarks.
  • Nurture a culture of innovation, continuous improvement, and excellence.

We are an equal opportunities employer, committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company.


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